The everyday problem
Automation can reduce one task while creating review work elsewhere. Looking only at the number of automated steps misses the time spent checking outputs, correcting errors, and resolving exceptions. A useful pilot measures the experience of the people responsible for the result.
A practical approach
Track review time and rework alongside completion time. Record which cases need intervention and why. Compare similar workloads before and during the pilot, and note any extra support provided during the test that would not exist in ordinary operation.
Try this with your team
Create a simple intervention log with case type, reason, time spent, and resolution. Use it to identify whether the pilot removes work or changes where it occurs.